Below is a selection of the most FAQ's that we
have, any further queries please send us an
email and we will be happy to answer.
enquiries AT clientconfirm DOT com
Q: What if my client does not have
access to a phone ?
A. Our reasearch
indicates that over 95% of surfers have access to a
phone and can complete the process. Client confirm
provides toll-free access in around 50 countries and
also covers the planet with SMS coverage. If a
surfer cannot however complete the process, your
client selects a link confirming that they do not have
access to a phone or cell/mobile service and
ClientConfirm.com takes them to a page which
requests that they complete an email message form
which is auto sent to your customer support facility
with their user name, password and reason for non
confirming via the normal process. It is then
YOUR support facility who make the decision as
to whether they confirm the site access manually. On
your daily ClientConfirm.com reports, these
clients are highlighted for your attention and watch
ongoing. ClientConfirm.com would be
suggesting that unless these clients can satisfy you
as to a legitimate reason that they can not confirm
normally, you should block access, until you are
satisfied, that this client is not attempting fraud.
We would expect this to be less than 5% of your
Q: Is this process fully automated
A: Yes the whole process is quick and simple
and close to instant once your client has given
us the information.
Q: Does this process affect my signup
A. NO, there is no effect at
all to your signups. The ClientConfirm.com
process comes after signup and initial scrub by
your own scrubbing service or processor. The
concept of ClientConfirm.com is
to qualify your client that they are who they
say they are and are prepared to confirm the
sale and their identity.
Q: What happens when a client disputes a
charge that I have made on their credit card or
other payment facility?
A: You simply contact ClientConfirm.com
support with a request for the clients
information. We do, for your clients protection,
require proof that the charge is in dispute.
Depending on who is disputing the charge,
financial institution or your client, as to what
information we supply. If your request comes
from a financial institution we will initially
send you information as to when the call was
made, and from what number. If the client
themselves are questioning the charge direct
with you, we can also supply a voice recording
of the authorisation, their name and DOB (on the
1-800 service ONLY). Client queries from SMS
will include all details except voice
Q: What do you do with this stored
information, is it available to others?
A: No, the information is kept on a secure
server and your stored information is NOT
available to any one but you or your client. We
request written notification of a dispute to
ensure that both you and your clients rights
are protected. The information is destroyed 12
months after collection. We do not exchange,
sell or trade any information from your clients
Q. Can the client, caller ID block on the
A. NO. Our system will not allow caller ID
block, The process still goes through and the
number is recorded even if the client has
requested caller ID block. They are not aware
that the process STILL traps the number.
Q. Does the ClientConfirm.com system require
a setup fee?
A. No. Your total cost is per authorisation. See
page. Discounts are available for high volume
Q. Can ClientConfirm.com be modified
to suit my own requirements?
definitely. As an example you may want to put
process in before you bill the client. The ClientConfirm.com
team can design specific
specifications to your requirements. Hit us up
seems to be specifically designed for Adult and
the Gaming industry, how can it help me, I am a
mainstream Internet retailer?
is designed to be used where ANY product or
service is paid via credit card, check or funds
transfer via a secure payment system online.
eg.A family member "borrows" a credit card and
arranges delivery of a product or service,
virtual or physical, the card holder rejects
payment saying that it was not authorized and
does not accept the signature of the person who
took delivery, ClientConfirm.com can assist with the identification of the
specific family member by both phone number,
cell phone number and in the case of the USA a
Why is the oveseas service more expensive?
A. We have deployed an infrastructure for our
new 1-800 service which works form any phone in
more that 50 countries. It is a more expensive
service than the SMS service which allows you to
take foreign traffic with more confidence.
ClientConfirm gives you the choice. Select a
user name and password in the demo area so that
you can see the whole process.